Return Policy for Moda Autentica
Last Updated: July 7, 2025
At Moda Autentica, we operate a dropshipping business model, meaning that products are shipped directly from our trusted suppliers to ensure quality and efficiency. We strive to provide a seamless shopping experience, and our return policy is designed to be transparent and customer-friendly. Please read the details below carefully.
1. Return Eligibility
We offer a 30-day return policy for most items, meaning you have 30 days from the date of delivery to request a return. For customers in the European Union, you also have a statutory 14-day cooling-off period under EU regulations (Directive 2011/83/EU) to return your order without providing a reason.
To be eligible for a return, your item must be:
In its original condition: unused, unworn, with all tags attached, and in its original packaging.
Accompanied by proof of purchase (e.g., order confirmation or receipt).
2. Non-Returnable Items
The following items cannot be returned:
Perishable goods (e.g., food, flowers, plants).
Custom or personalized products.
Personal care items (e.g., beauty products, hosiery) for hygiene reasons.
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
If you have questions about a specific item, please contact us at contact@moda-autentica.com.
3. How to Initiate a Return
To start a return, follow these steps:
Contact Us: Email us at contact@moda-autentica.com or call +40766254138, providing your order number and the reason for the return (optional).
Receive Instructions: If your return is approved, we will provide a return shipping address and instructions. As a dropshipping business, returns may be sent to our supplier’s warehouse or our designated logistics partner: Moda Elisavi S.R.L., Str. Viorelelor, Nr. 1, Bl. 1, Sc. A, Ap. 7, Bacau, 600125, Romania.
Ship the Item: Package the item securely in its original packaging and send it via a trackable courier service. Return shipping costs are borne by the customer, unless the item is defective or incorrectly delivered.
Confirmation: Once we or our supplier receive and inspect the return, we will notify you via email about the approval status.
Items sent back without prior approval will not be accepted.
4. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item:
Contact us within 48 hours of delivery at contact@moda-autentica.com or +40766254138.
Provide photos of the issue and your order number.
We will cover return shipping costs and either replace the item or issue a full refund, based on your preference.
5. Exchanges
We do not offer direct exchanges due to our dropshipping model. To obtain a different item:
Return the original item following the process above.
Place a new order for the desired item.
A 50% restocking fee may apply for non-defective returns, as our suppliers incur processing costs.
6. Refunds
Once your return is received and inspected, we will notify you of the refund approval status.
Approved refunds will be processed within 10 business days to your original payment method (e.g., credit card, bank transfer via Netopia or Wise).
Initial shipping costs are non-refundable, except for defective or incorrect items.
If more than 15 business days have passed since approval, contact us at contact@moda-autentica.com.
7. Contact Us
For any questions or assistance, reach out to:
Email: contact@moda-autentica.com
Phone: +40766254138
Address: Moda Elisavi S.R.L., Str. Viorelelor, Nr. 1, Bl. 1, Sc. A, Ap. 7, Bacau, 600125, Romania
We appreciate your trust in Moda Autentica and are committed to ensuring your satisfaction.